Terms of Service

Effective Date: October 24, 2026

1. Who We Are and What These Terms Cover

These Terms of Service ("Terms") are a binding agreement between you ("you," "your," or "User") and Coach Leon, a business registered as a sole proprietorship in British Columbia, Canada ("we," "us," or "our"). These Terms govern your use of the Coach Leon application and related services (collectively, the "Service").

By creating an account, subscribing, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

You must be at least 18 years old to use the Service and to enter into these Terms. By using the Service you represent that you meet this requirement.

2. Description of the Service

Coach Leon is an AI-powered endurance and fitness coaching platform. Depending on your plan, the Service may provide:

Personalized training plans and workout recommendations;
AI-powered coaching conversations and feedback;
Integration with third-party fitness platforms (such as Intervals.icu);
Analysis of your training, performance, and wellness data;
Workout generation and scheduling.

AI processing is necessary for the Service. Coach Leon's core coaching is produced by artificial intelligence, so we cannot provide it without processing your data with AI, as described in the AI Transparency Statement in our Privacy Policy. If you withdraw your consent to AI processing, the coaching features stop working until you give it again. Withdrawing does not cancel your subscription; you can cancel it as described in Section 4.

We may add, change, or remove features at any time. We are not liable for any modification, suspension, or discontinuation of the Service or any feature.

3. Accounts

To use the Service you must create an account. You agree to:

Be at least 18 years of age;
Provide accurate and complete registration information and keep it up to date;
Keep your login credentials confidential and secure;
Notify us promptly at support@coachleon.ai of any unauthorized use of your account;
Be responsible for all activity that occurs under your account.

4. Subscriptions, Billing, and Payment

Subscription plans. The Service is offered on a paid subscription basis. Plans, features, prices, and billing intervals (for example, monthly or annual) are described at the point of purchase. By subscribing, you authorize us and our payment processor to charge the applicable fees to your chosen payment method.

Payment processor and seller of record (Stripe). Payments are processed by Stripe, Inc. and its affiliates. We do not collect or store your full card details; these are handled directly by Stripe under its own terms and privacy policy. You agree to Stripe's terms as they apply to your transactions, and you represent that you are authorized to use the payment method you provide.

For subscriptions purchased on or after September 24, 2026, your subscription may be sold to you by Stripe acting as the seller (merchant) of record through its Link service, rather than by us directly. Where that applies, your receipt and invoice are issued by Link and your card statement shows "LINK.COM". Your receipt states which arrangement applies to your purchase. Subscriptions purchased before that date, and any later purchase whose receipt is issued by us, are sold by us directly with Stripe acting only as our payment processor. Your subscription, the Service you receive, and these Terms are otherwise identical in both cases.

Automatic renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price, and your payment method will be charged on each renewal date, until you cancel. By subscribing, you consent to these recurring charges.

Cancellation. You may cancel your subscription at any time through your account settings or by contacting support@coachleon.ai. If your subscription was sold by Stripe as seller of record, you can also manage or cancel it at link.com. Cancellation stops future renewals. Your access continues until the end of the current paid billing period, after which it ends. Cancelling does not, by itself, entitle you to a refund of amounts already paid (see Section 5).

Price changes. We may change subscription prices from time to time. We will give you reasonable advance notice of any price increase (for example, by email or in-app notice) before it applies to you. If you do not agree to a new price, your remedy is to cancel before the change takes effect; continued use after the effective date constitutes acceptance of the new price.

Taxes. Sales tax, value-added tax (VAT), goods-and-services tax (GST) or similar indirect taxes may apply to your subscription based on where you live. Where Stripe is the seller of record for your subscription (see above), Stripe calculates, collects and remits those taxes to the relevant tax authorities, and the tax treatment is shown on the invoice Link issues to you. Otherwise, we are responsible for any such taxes and they are calculated and collected through Stripe's tax functionality.

Depending on your location and currency, tax may be shown as included in the price or added to it at checkout. The total you are asked to approve at checkout is always the total you pay. You remain responsible for any other taxes, duties or charges imposed by your jurisdiction.

Currency and failed payments. Prices are listed in US dollars. Depending on your location, the amount may be presented and charged in your local currency at an exchange rate applied at the time of purchase; the currency and amount shown at checkout are the ones you are charged. If a payment fails or is reversed, we may suspend or terminate your access until amounts owing are paid. You agree not to initiate chargebacks or payment disputes without first contacting us to resolve the issue.

5. Refund Policy

All fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or unused features, except where a refund is required by applicable law.

Some jurisdictions grant consumers mandatory cancellation, withdrawal, or refund rights that cannot be waived (for example, certain rights under Canadian provincial consumer-protection legislation, or the EU/UK right of withdrawal for consumers). Nothing in these Terms limits any right you have that cannot legally be excluded. Where the EU/UK right of withdrawal applies to digital services, you acknowledge and request that we begin providing the Service immediately upon purchase, and you understand this may result in the loss of that withdrawal right once performance has begun, to the extent permitted by law.

Outside of legally required refunds, any refund is granted solely at our discretion and is not a waiver of this policy.

6. Health, Fitness, and AI Disclaimers

The Service is not a medical device or medical service and does not provide medical advice, diagnosis, or treatment.

All training plans, recommendations, and AI-generated content are for general informational purposes only;
Always consult a qualified healthcare professional before beginning, changing, or intensifying any training program, and if you have any pre-existing medical condition, injury, or health concern;
You assume all risks associated with your training and physical activity;
Never disregard professional medical advice, or delay seeking it, because of anything provided through the Service;
In an emergency, contact your physician or local emergency services immediately.

AI limitations. Coach Leon uses artificial intelligence to generate coaching content. AI output is produced by algorithms, may be inaccurate, incomplete, or inappropriate for your situation, and is not a substitute for professional judgment. You are responsible for evaluating the suitability of any recommendation before acting on it.

7. Your Data and Third-Party Processing

By using the Service, you understand and agree that:

We collect and process your account, health, fitness, and performance data to provide the Service, as described in our Privacy Policy;
You grant us permission to access, store, and analyze this data to deliver coaching services;
Your data is processed by third-party AI processing services to provide your coaching; these services act as our service providers, as described in the AI Transparency Statement in our Privacy Policy;
Your data may be synchronized with third-party platforms you choose to connect (such as Intervals.icu), subject to their own terms and privacy policies;
If you created your account on or after October 12, 2026, we share limited information, such as when you sign up and subscribe, with Meta to measure our ads and decide who sees them, as described in our Privacy Policy. We never share your workouts, health data, or conversations with Leon;
Authorized administrators may view your account data in read-only mode for support, debugging, and service-improvement purposes, limited to what is necessary and never to alter your data without your request.

8. Third-Party Integrations

The Service may integrate with third-party services. You acknowledge that:

You must comply with the terms of any third-party platform you connect;
We are not responsible for the availability, functionality, accuracy, or security of third-party services;
Data shared with a third-party service is governed by that party's terms and privacy policy;
We may store encrypted credentials or tokens to maintain integrations you enable.

9. Acceptable Use

You agree not to:

Use the Service for any unlawful, harmful, or fraudulent purpose;
Attempt to gain unauthorized access to our systems, accounts, or data;
Interfere with, disrupt, or overload the Service;
Reproduce, duplicate, resell, or commercially exploit any part of the Service without our written permission;
Use bots, scrapers, or other automated means to access the Service without permission;
Reverse engineer the Service or use it to build a competing product;
Submit false, misleading, or infringing content.

10. Intellectual Property

All content, software, features, and functionality of the Service, and all related intellectual property, are owned by us or our licensors and are protected by applicable law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use in accordance with these Terms.

You retain ownership of the personal data and content you provide. You grant us a worldwide, non-exclusive license to host, process, and use that data as needed to operate and improve the Service, to provide it to you, and to share the limited information described in our Privacy Policy with Meta for our advertising.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, to the maximum extent permitted by law.

We do not warrant that the Service will be uninterrupted, error-free, secure, or that any recommendation will be accurate, complete, or reliable. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

12. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for any injury, health issue, loss, or damage resulting from your use of, or inability to use, the Service, including reliance on any AI-generated or coaching content;
We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, or goodwill;
Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or CAD $100.

This limitation applies to all claims, whether based on contract, tort (including negligence), statute, or any other theory. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Coach Leon and its owner from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your content, your violation of these Terms, or your violation of any law or third-party right.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms or non-payment. Upon termination:

Your right to use the Service immediately ceases;
We may delete your account and associated data, subject to our Privacy Policy and any legal retention obligations;
You may request a copy of your data before deletion by contacting support@coachleon.ai;
Sections that by their nature should survive (including payment obligations, disclaimers, limitation of liability, indemnification, and governing law) will survive termination.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Subject to any mandatory consumer-protection rights available to you in your country of residence, you agree that the courts located in British Columbia, Canada, will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

Nothing in this section deprives a consumer of the protection of mandatory provisions of the law of their country of habitual residence where such protection cannot be contractually excluded.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-app notice). Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and may cancel your subscription.

17. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect;
Our failure to enforce any right is not a waiver of that right;
You may not assign these Terms without our consent; we may assign them in connection with a business transfer;
These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service.

18. Contact

Questions about these Terms can be sent to:

Coach Leon

1238 Seymour St, Vancouver, BC V6B 6J3, Canada

Email: support@coachleon.ai